ABSTRACT

This research presents the results of a field experiment that measured users’ performance, satisfaction and confidence in completing a number of different Business Intelligence (BI) tasks using tablets and compares the results with those obtained with laptops. Previous usability research for tablets addressed basic, elemental, non-complex tasks. This study takes advantage of improvements in technology that make it feasible to conduct experiments with actual business users performing complex tasks at their corporate sites using a mobile lab. The motivation for conducting the field study was to determine the task-technology fit for tablets when completing complex business tasks. Previous task-technology fit research employed the use of surveys and/or interviews to collect data regarding the perceived fit of a specific technology to a task. The perceived fit was then seen to affect performance. Since we obtained experimental task performance and user satisfaction data, the data itself can be used to assess fit. This research shows that users working on laptops perform better than users with tablets for completing a variety of BI tasks.

摘要

本研究展示了一项现场实验的结果，该实验测量了用户使用平板电脑完成大量不同商业智能 (BI) 任务的表现、满意度和信心，并将结果与​​使用笔记本电脑获得的结果进行了比较。以前的平板电脑可用性研究解决了基本的、基本的、不复杂的任务。这项研究利用了技术的改进，使实际业务用户可以使用移动实验室在其公司站点执行复杂任务来进行实验。进行实地研究的动机是确定在完成复杂业务任务时适合平板电脑的任务技术。以前的任务-技术契合度研究采用调查和/或访谈来收集有关特定技术与任务的感知契合度的数据。然后认为感知的适合度会影响性能。由于我们获得了实验任务性能和用户满意度数据，因此数据本身可用于评估适合度。这项研究表明，在完成各种 BI 任务时，使用笔记本电脑的用户比使用平板电脑的用户表现更好。