This study used a multi-level analysis to gain a comprehensive understanding of work team socialization as a process that extends beyond work team and organizational boundaries. Findings, based on interviews of 27 IT employees organized into teams, reaffirmed some previous research on newcomer information seeking, but provided a more complex understanding of information seeking during socialization by identifying the importance of nexus or overlap with other internal and external groups. Nexus¹ included cross-functional meetings, as well as external workshops and conferences involving industry peers. Individual and group communication with members of internal and external groups helped employees negotiate and learn their roles as well as led to changes in their understanding of their team and organization. This multi-level analysis identified how individual, group, internal organizational communication, and extra-organizational communication all contribute to the process of socialization for team members.

本研究使用多层次分析来全面了解工作团队社会化是一个超越工作团队和组织边界的过程。调查结果基于对 27 名组织成团队的 IT 员工的采访，重申了之前关于新员工信息搜索的一些研究，但通过识别与其他内部和外部群体的联系或重叠的重要性，提供了对社交过程中信息搜索的更复杂的理解。连结¹包括跨职能会议，以及涉及行业同行的外部研讨会和会议。与内部和外部团体成员的个人和团体交流有助于员工协商和了解他们的角色，并导致他们对团队和组织的理解发生变化。这种多层次的分析确定了个人、团体、内部组织沟通和组织外沟通如何对团队成员的社会化过程做出贡献。