ABSTRACT

On the basis of 102 texts in which social workers describe their experiences from and reflections on their own practice, we identify and analyse a number of conflicting pressures and dilemmas social workers often encounter in their practice. The social workers describe how they have to balance between providing care and implementing policy, while also helping people, exercising control, and being loyal to both clients, colleagues and authorities. The article sheds light on how ideological, organisational and economic factors affect social work practice, and how social workers’ relations and collaboration with different actors often lead to conflicting loyalties. By exploring the contradictions and dilemmas that arise in and influence social work, this article can provide insight into the factors that cause conflicting pressures.

摘要

在102篇社会工作者描述自己的实践经验和反思的文本的基础上，我们识别和分析了社会工作者在实践中经常遇到的一些相互矛盾的压力和困境。社会工作者描述了他们必须如何在提供护理和实施政策之间取得平衡，同时还要帮助人们、行使控制权以及忠于客户、同事和当局。这篇文章阐明了意识形态、组织和经济因素如何影响社会工作实践，以及社会工作者与不同行为者的关系和合作如何经常导致忠诚度冲突。通过探讨社会工作中出现并影响社会工作的矛盾和困境，本文可以深入了解导致压力冲突的因素。