This qualitative study explores the factors affecting mental health services delivery during the COVID-19 pandemic at Ingutsheni Central Hospital. A descriptive phenomenological design was used. Data were collected from 16 participants using interview guides and were analysed through interpretative phenomenological analysis. Participants underlined several factors affecting mental health management and these were, inter alia, the congestion of wards and lack of resources. In riposte, they recommended several solutions towards curtailing these challenges. Based on the findings, the research then elucidates roles that psychiatric social workers can take towards improving mental health services delivery during the pandemic period.

这项定性研究探讨了 Ingutsheni 中心医院在 COVID-19 大流行期间影响精神卫生服务提供的因素。使用了描述性的现象学设计。使用访谈指南从 16 名参与者收集数据，并通过解释性现象学分析进行分析。参与者强调了影响心理健康管理的几个因素，其中包括病房拥挤和资源缺乏等。作为反击，他们推荐了几种解决方案来减少这些挑战。根据调查结果，该研究随后阐明了精神科社会工作者在大流行期间在改善精神卫生服务提供方面可以发挥的作用。