The utilization of on-premise technologies in the business environment is ushering in a new era known as digital transformation (DX). Although organizations are aware of the potential advantages of DX, they have faced problems creating a clear path to reshape their existing processes in line with on-premise technologies. Therefore, they need guidance from a holistic viewpoint. Maturity models (MMs) are developed to guide organizations by providing an extensive roadmap for improvement. The digital transformation capability maturity model (DX-CMM) is developed to assist organizations by providing current DX capability/maturity determination, derivation of a gap analysis, and the creation of a comprehensive roadmap for improvement in a comprehensive, structured, objective, complete, and standardized way. The aim of this study is to check the usability and applicability of the DX-CMM by performing a multiple case study, including assessments of the DX maturity level and derivation of a roadmap for DX maturity improvement to move one level further in two organizations in the chemical and machine manufacturing domains. The case study results show that the DX-CMM is applicable for identifying the DX maturity level, and it is capable of providing a roadmap for DX maturity improvement for moving one DX maturity level further, as well as benchmarking organizations evaluated using the same approach.

在商业环境中使用内部部署技术正在迎来一个被称为数字化转型 (DX) 的新时代。尽管组织意识到 DX 的潜在优势，但他们在创建一条清晰的路径以根据内部部署技术重塑其现有流程时遇到了问题。因此，他们需要从整体的角度进行指导。成熟度模型 (MM) 旨在通过提供广泛的改进路线图来指导组织。数字化转型能力成熟度模型 (DX-CMM) 旨在通过提供当前的 DX 能力/成熟度确定、差距分析的推导以及创建综合路线图来帮助组织以全面、结构化、客观、完整、和标准化的方式。本研究的目的是通过执行多个案例研究来检查 DX-CMM 的可用性和适用性，包括评估 DX 成熟度级别和推导 DX 成熟度改进路线图，以在两个组织中进一步提高一个级别。化学和机械制造领域。案例研究结果表明，DX-CMM 适用于识别 DX 成熟度级别，它能够为 DX 成熟度改进提供路线图，以进一步提高一个 DX 成熟度级别，以及使用相同方法评估的基准组织。包括对 DX 成熟度级别的评估和 DX 成熟度改进路线图的推导，以在化学和机器制造领域的两个组织中进一步提升一个级别。案例研究结果表明，DX-CMM 适用于识别 DX 成熟度级别，它能够为 DX 成熟度改进提供路线图，以进一步提高一个 DX 成熟度级别，以及使用相同方法评估的基准组织。包括对 DX 成熟度级别的评估和 DX 成熟度改进路线图的推导，以在化学和机器制造领域的两个组织中进一步提升一个级别。案例研究结果表明，DX-CMM 适用于识别 DX 成熟度级别，它能够为 DX 成熟度改进提供路线图，以进一步提高一个 DX 成熟度级别，以及使用相同方法评估的基准组织。