ABSTRACT

Current measures of technostress do not consider some recent techno-stressors generated by information and communications technologies. Such stressors may affect knowledge professionals by challenging their credibility, such as insecurity induced by artificial intelligence and websites that misinform clients. This paper presents the development and validation of a 25-item self-report instrument (Techno-Stressors-Index; eight dimensions) based on established guidelines and including new and adapted dimensions of techno-stressors in a professional context. This study was conducted in four phases using a multimethod approach: qualitative exploratory ia pretest, a final validation using exploratory factor analysis and confirmatory factor analysis, and the assessment of nomological validity by testing the relationship between reactions to techno-stressors and psychological distress. The results confirm the relevance of insecurity induced by artificial intelligence and of websites that misinform clients as contributing factors to the technostress process.

摘要

当前对技术压力的衡量并未考虑由信息和通信技术产生的一些近期技术压力因素。此类压力源可能会通过挑战知识专业人员的可信度来影响他们，例如人工智能引起的不安全感和误导客户的网站。本文介绍了基于既定指导方针的 25 项自我报告工具（技术压力源指数；八个维度）的开发和验证，包括专业环境中技术压力源的新维度和调整维度。本研究使用多种方法分四个阶段进行：定性探索性预测试，使用探索性因素分析和验证性因素分析的最终验证，以及通过测试对技术压力源的反应与心理困扰之间的关系来评估规则有效性。结果证实了人工智能引起的不安全感和误导客户的网站是技术压力过程的促成因素的相关性。