Organisations have shifted from traditional beliefs to the incorporation of agile methods for attaining high levels of performance through its established goals and objectives. Emotional intelligence (EI) is envisaged to contribute to the achievement of higher levels of performance. With the current global economic crisis and the pandemic situation, it has become very critical to achieve higher levels of performance with limited resources. Countries confront challenges by way of attaining a higher level of emotional maturity and realisation in order to sail through the current economic storm. The Administrative and Diplomatic Officers (ADOs) are seen to shoulder a heavy responsibility in materialising this shift. This study analyses the impact of EI on organisational performance (OP) in the Malaysian public sector. A survey instrumentation was distributed to 700 ADOs based in Putrajaya, within five selected ministries, obtaining 375 valid responses. The results attained, analysed using the SMART-PLS method, affirm the significant positive effect of EI on OP, suggesting the need for an increase in the EI of civil servants by including EI indicators and measures in the areas of recruitment, learning and development, workforce planning, succession planning, and organisational development. EI should actively be adopted to increase awareness and maturity, which would thus enable civil servants to embrace the current challenging agile environment.

中文翻译：

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情商对组织绩效的影响：马来西亚公共行政的分析

组织已经从传统信念转变为结合敏捷方法，以通过其既定目标和目标实现高水平的绩效。情商 (EI) 被认为有助于实现更高水平的绩效。在当前的全球经济危机和大流行情况下，以有限的资源实现更高水平的绩效变得非常关键。为了渡过当前的经济风暴，各国通过获得更高水平的情感成熟度和认识来应对挑战。行政和外交官员 (ADO) 被视为在实现这一转变方面肩负着重大责任。本研究分析了 EI 对马来西亚公共部门组织绩效 (OP) 的影响。调查工具分发给位于布城的 700 个 ADO，在五个选定的部委中，获得了 375 份有效答复。使用 SMART-PLS 方法分析获得的结果肯定了 EI 对 OP 的显着积极影响，表明需要通过在招聘、学习和发展领域包括 EI 指标和措施来提高公务员的 EI，劳动力规划、继任规划和组织发展。应积极采用 EI 以提高意识和成熟度，从而使公务员能够接受当前具有挑战性的敏捷环境。建议需要通过在招聘、学习和发展、劳动力规划、继任规划和组织发展领域包括 EI 指标和措施来提高公务员的 EI。应积极采用 EI 以提高意识和成熟度，从而使公务员能够接受当前具有挑战性的敏捷环境。建议需要通过在招聘、学习和发展、劳动力规划、继任规划和组织发展领域包括 EI 指标和措施来提高公务员的 EI。应积极采用 EI 以提高意识和成熟度，从而使公务员能够接受当前具有挑战性的敏捷环境。