The present study sought to investigate perspective taking as a means to decrease harmful affective conflict within teams. Previous research has demonstrated that teams often experience unhealthy affective conflict along with the healthy debate that is encouraged in team discussions, when team members misinterpret such debate as personal attacks. By utilizing Olsen and Kenny's dyadic SEM approach (2016) to simultaneously explore all hypothesized actor and partner effects, the present study identified perspective taking and team member schema accuracy as mechanisms that can prevent such misinterpretations and thereby decrease harmful affective conflict among team members. Perspective taking was assessed using a novel higher-order factor approach to capture the complexity of the cognitive process, rather than the traditional single measure self report scale. Results indicated an actor effect such that increased perspective taking led to greater team member schema accuracy. Team member schema accuracy had a negative actor effect and a negative partner effect on affective conflict, which in turn had a negative actor effect on team effectiveness. Additionally, training team members to engage in perspective taking behaviors led to increased team member schema accuracy compared with teams that did not receive training, providing an effective practical solution for the reduction of affective conflict in work teams.

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通过团队成员模式准确性管理冲突：观点采择的新视角

本研究试图调查视角作为减少团队内有害情感冲突的一种手段。先前的研究表明，当团队成员将此类辩论误解为人身攻击时，团队经常会经历不健康的情感冲突以及在团队讨论中鼓励的健康辩论。通过利用奥尔森和肯尼的二元 SEM 方法（2016 年）同时探索所有假设的参与者和合作伙伴的影响，本研究将观点采择和团队成员图式准确性确定为可以防止此类误解的机制，从而减少团队成员之间有害的情感冲突。使用一种新颖的高阶因素方法来评估视角采择，以捕捉认知过程的复杂性，而不是传统的单一测量自我报告量表。结果表明演员效应，使得更多的观点采纳导致更高的团队成员模式准确性。团队成员图式准确性对情感冲突具有负面的参与者效应和负面的合作伙伴效应，进而对团队有效性产生负面的参与者效应。此外，与未接受培训的团队相比，培训团队成员参与观点采择行为可以提高团队成员图式的准确性，为减少工作团队中的情感冲突提供了有效的实用解决方案。团队成员图式准确性对情感冲突具有负面的参与者效应和负面的合作伙伴效应，进而对团队有效性产生负面的参与者效应。此外，与未接受培训的团队相比，培训团队成员参与观点采择行为可以提高团队成员图式的准确性，为减少工作团队中的情感冲突提供了有效的实用解决方案。团队成员图式准确性对情感冲突具有负面的参与者效应和负面的合作伙伴效应，进而对团队有效性产生负面的参与者效应。此外，与未接受培训的团队相比，培训团队成员参与观点采择行为可以提高团队成员图式的准确性，为减少工作团队中的情感冲突提供了有效的实用解决方案。