The present contribution seeks to strengthen the capacity of social workers to respond to the experience of potential or actual conflict. In this project, an initial stage involved scanning the available literature. This process yielded two general findings: (i) most of the available literature is specialist in nature and (ii) the available social work literature concentrates on conflicts between workers and clients. The second stage in the exercise develops a set of linguistic distinctions, for example that disagreement can be distinguished from confrontation. Building on this set, three vignettes are examined as concrete sites in which formulations of, and responses to, conflict are developed. An outline of symmetrical and complementary processes is then introduced. This theoretical material is central at the consideration of a final, more complex vignette—an engagement that consolidates, and then extends, the themes developed earlier in the paper. A general proposition is raised: deliberately engaging with the issue of conflict offers opportunities for personal and professional growth. More specifically, it is suggested that those who tend to avoid conflict can usefully experiment with leaning into, rather than away from, disagreement whilst those who tend towards directness can usefully practice behaviours that engage with difference more obliquely.

中文翻译：

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欣赏对冲突的恐惧和分歧的可能性

目前的贡献旨在加强社会工作者应对潜在或实际冲突经验的能力。在这个项目中，初始阶段涉及扫描现有文献。这个过程产生了两个普遍的发现：（i）大多数可用的文献本质上是专业的，（ii）可用的社会工作文献集中在工人和客户之间的冲突上。练习的第二阶段发展出一系列语言区别，例如可以将分歧与对抗区分开来。在这组作品的基础上，将三个小插曲作为具体地点进行了研究，在这些地点中制定了冲突的表述和对冲突的反应。然后介绍了对称和互补过程的概述。这种理论材料是考虑期末考试的核心，更复杂的小插曲——一种整合并扩展了本文前面提出的主题的参与。提出了一个普遍的主张：刻意处理冲突问题为个人和职业发展提供了机会。更具体地说，建议那些倾向于避免冲突的人可以有效地尝试倾向于而不是远离分歧，而那些倾向于直接的人可以有效地练习更间接地参与差异的行为。