In recent years, emerging technologies have gained popularity and being implemented in different fields. Thus, critical leading-edge technologies such as artificial intelligence and other related technologies (blockchain, simulation, 3d printing, etc.) are transforming the operations and other traditional fields and proving their value in fighting against unprecedented COVID-19 pandemic outbreaks. However, due to this relation's novelty, little is known about the interplay between emerging technologies and COVID-19 and its implications to operations-related fields. In this vein, we mapped the extant literature on this integration by a structured literature review approach and found essential outcomes. In addition to the literature mapping, this paper's main contributions were identifying literature scarcity on this hot topic by operations-related fields; consequently, our paper emphasizes an urgent call to action. Also, we present a novel framework considering the primary emerging technologies and the operations processes concerning this pandemic outbreak. Also, we provided an exciting research agenda and four propositions derived from the framework, which are collated to operations processes angle. Thus, scholars and practitioners have the opportunity to adapt and advance the framework and empirically investigate and validate the propositions for this and other highly disruptive crisis.

中文翻译：

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关于新兴技术与 COVID-19 之间相互作用的结构化文献综述 - 对运营领域的见解和方向。


近年来，新兴技术得到普及并在不同领域得到应用。因此，人工智能和其他相关技术（区块链、模拟、3D打印等）等关键前沿技术正在改变运营和其他传统领域，并证明其在应对前所未有的COVID-19大流行爆发中的价值。然而，由于这种关系的新颖性，人们对新兴技术与 COVID-19 之间的相互作用及其对运营相关领域的影响知之甚少。本着这种精神，我们通过结构化文献综述方法绘制了有关这种整合的现有文献，并发现了重要的结果。除了文献映射之外，本文的主要贡献是通过运营相关领域识别该热点主题的文献稀缺性；因此，我们的文件强调紧急呼吁采取行动。此外，我们还提出了一个新颖的框架，考虑了与这次大流行爆发有关的主要新兴技术和操作流程。此外，我们还提供了令人兴奋的研究议程和从框架中得出的四个命题，这些命题与运营流程的角度进行了整理。因此，学者和从业者有机会调整和推进该框架，并根据经验调查和验证针对这场和其他高度破坏性危机的主张。