Literature in the Performance Management (PM) field champions a shift to more continual forms of worker assessment. Advances in data analytic technologies are claimed to support such developments. However, critical literature finds that PM technologies induce malign consequences for workers and that unions should seek to organise an alternative agenda challenging employers. Based on findings from an action research project in retail and operations banking, the paper considers whether organising enables unions to curb PM technologies’ more malign features.

中文翻译：

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绩效管理技术和工会回应：银行业案例研究

绩效管理 (PM) 领域的文献支持向更持续的工人评估形式转变。据称，数据分析技术的进步支持了这种发展。然而，批判性文献发现，PM 技术会给工人带来不良后果，工会应该寻求组织一个挑战雇主的替代议程。基于零售和运营银行的一项行动研究项目的结果，该论文考虑了组织是否使工会能够遏制 PM 技术的更多恶意特征。