当前位置: X-MOL 学术J. Med. Internet Res. › 论文详情
Our official English website, www.x-mol.net, welcomes your feedback! (Note: you will need to create a separate account there.)
Pharmacy Customers’ Experiences of Use, Usability, and Satisfaction of a Nationwide Patient Portal: Survey Study
Journal of Medical Internet Research ( IF 5.8 ) Pub Date : 2021-07-16 , DOI: 10.2196/25368
Maria Sääskilahti 1 , Riitta Ahonen 1 , Johanna Timonen 1
Affiliation  

Background: Patient portals have been introduced in several countries in the last few decades. Despite worldwide objectives of introducing patient portals, nationwide portals are rare, and studies about their use are limited. Finland is one of the forerunners in developing nationwide health data systems. A nationwide patient portal, My Kanta, for viewing electronic prescriptions and health data has been phased in, starting in 2010. Objective: The aim of this study was to investigate what functions Finnish pharmacy customers use in My Kanta, their perceptions of the service’s usability, and how satisfied users are with My Kanta overall. Methods: In spring 2019, questionnaires (N=2866) were distributed from 18 pharmacies of varying size across mainland Finland to adult pharmacy customers purchasing prescription medications for themselves or for their child under 18 years of age. Questions were asked about the use and usability of the patient portal by means of structured and Likert-scale questions. Statistical analyses included frequencies, means, medians, chi-square tests, Fisher exact tests, and Kruskal-Wallis tests. Results: In total, 994 completed questionnaires of 2866 delivered questionnaires (34.68%) were returned. The most-used My Kanta functions were browsing prescription information (781/802, 97.4%), records of health care visits (772/802, 96.3%), and results of laboratory tests and x-ray examinations (722/804, 89.8%). Most users (558/793, 70.4%) had also requested a prescription renewal using the service. My Kanta was perceived as easy to log into (772/816, 94.6%) and clear to view (709/808, 87.7%). Most users considered the service useful for monitoring their health information (753/813, 92.6%) and felt that it provides a good overall picture of the medications prescribed to them (711/813, 87.5%). The majority of users found the information recorded about them easy to understand (684/800, 85.5%). Of the users, 16.7% (135/807) disagreed with the statement that the information they were looking for was easy to find. Approximately two-thirds (501/814, 61.5%) of users did not know whether it is easy to view in which pharmacies and health care units their prescription information has been viewed, and over one-third (306/805, 38.0%) did not know whether it is easy to view in which health care units their health information has been processed. Approximately one-fifth of participants (181/805, 22.5%) feared that unauthorized persons might view their information and that their electronically saved prescription and health information might disappear (180/810, 22.2%). In addition, 16.1% (129/799) expressed interest in receiving guidance on My Kanta use. The vast majority of users (719/804, 89.4%) were satisfied with the service overall. Conclusions: Pharmacy customers were satisfied with the nationwide patient portal. It was mostly used for browsing e-prescriptions and medical records. Overall, the usability of the service was good. However, users need to be better informed about data privacy and security issues, and guidance on using the portal needs to be improved.

This is the abstract only. Read the full article on the JMIR site. JMIR is the leading open access journal for eHealth and healthcare in the Internet age.


中文翻译:

药房客户对全国患者门户网站的使用体验、可用性和满意度:调查研究

背景:在过去的几十年中,患者门户已在多个国家/地区推出。尽管引入患者门户是世界范围内的目标,但全国性门户很少,并且对其使用的研究也很有限。芬兰是开发全国健康数据系统的先驱之一。从 2010 年开始,全国性的患者门户网站 My Kanta 用于查看电子处方和健康数据。 目标:本研究的目的是调查芬兰药房客户在 My Kanta 中使用的功能,以及他们对服务可用性的看法,以及用户对 My Kanta 整体的满意程度。方法:2019年春季,调查问卷 (N=2866) 从芬兰大陆的 18 家不同规模的药房分发给为自己或 18 岁以下的孩子购买处方药的成年药房客户。通过结构化和李克特量表的问题询问有关患者门户的使用和可用性的问题。统计分析包括频率、均值、中位数、卡方检验、Fisher 精确检验和 Kruskal-Wallis 检验。结果:共收回问卷2866份(34.68%),完成问卷994份。最常用的 My Kanta 功能是浏览处方信息 (781/802, 97.4%)、就诊记录 (772/802, 96.3%) 以及化验和 X 光检查结果 (722/804, 89.8 %)。大多数用户 (558/793, 70. 4%) 还要求使用该服务更新处方。我的 Kanta 被认为易于登录 (772/816, 94.6%) 且易于查看 (709/808, 87.7%)。大多数用户认为该服务对监控他们的健康信息很有用 (753/813, 92.6%),并认为它提供了一个很好的处方药的整体情况 (711/813, 87.5%)。大多数用户认为记录的有关他们的信息易于理解(684/800,85.5%)。在用户中,16.7% (135/807) 不同意他们正在寻找的信息很容易找到的说法。大约三分之二 (501/814, 61.5%) 的用户不知道在哪些药房和医疗保健单位查看他们的处方信息是否容易,超过三分之一 (306/805, 38. 0%) 不知道是否容易查看他们的健康信息是在哪些医疗保健单位处理的。大约五分之一的参与者 (181/805, 22.5%) 担心未经授权的人可能会查看他们的信息,以及他们以电子方式保存的处方和健康信息可能会消失 (180/810, 22.2%)。此外,16.1% (129/799) 表示有兴趣接受有关 My Kanta 使用的指导。绝大多数用户(719/804,89.4%)对整体服务感到满意。结论:药房客户对全国患者门户感到满意。它主要用于浏览电子处方和医疗记录。总的来说,服务的可用性很好。但是,用户需要更好地了解数据隐私和安全问题,并且需要改进使用门户的指南。大约五分之一的参与者 (181/805, 22.5%) 担心未经授权的人可能会查看他们的信息,以及他们以电子方式保存的处方和健康信息可能会消失 (180/810, 22.2%)。此外,16.1% (129/799) 表示有兴趣接受有关 My Kanta 使用的指导。绝大多数用户(719/804,89.4%)对整体服务感到满意。结论:药房客户对全国患者门户感到满意。它主要用于浏览电子处方和医疗记录。总的来说,服务的可用性很好。但是,用户需要更好地了解数据隐私和安全问题,并且需要改进使用门户的指南。大约五分之一的参与者 (181/805, 22.5%) 担心未经授权的人可能会查看他们的信息,以及他们以电子方式保存的处方和健康信息可能会消失 (180/810, 22.2%)。此外,16.1% (129/799) 表示有兴趣接受有关 My Kanta 使用的指导。绝大多数用户(719/804,89.4%)对整体服务感到满意。结论:药房客户对全国患者门户感到满意。它主要用于浏览电子处方和医疗记录。总的来说,服务的可用性很好。但是,用户需要更好地了解数据隐私和安全问题,并且需要改进使用门户的指南。5%) 担心未经授权的人可能会查看他们的信息,以及他们以电子方式保存的处方和健康信息可能会消失 (180/810, 22.2%)。此外,16.1% (129/799) 表示有兴趣接受有关 My Kanta 使用的指导。绝大多数用户(719/804,89.4%)对整体服务感到满意。结论:药房客户对全国患者门户感到满意。它主要用于浏览电子处方和医疗记录。总的来说,服务的可用性很好。但是,用户需要更好地了解数据隐私和安全问题,并且需要改进使用门户的指南。5%) 担心未经授权的人可能会查看他们的信息,以及他们以电子方式保存的处方和健康信息可能会消失 (180/810, 22.2%)。此外,16.1% (129/799) 表示有兴趣接受有关 My Kanta 使用的指导。绝大多数用户(719/804,89.4%)对整体服务感到满意。结论:药房客户对全国患者门户感到满意。它主要用于浏览电子处方和医疗记录。总的来说,服务的可用性很好。但是,用户需要更好地了解数据隐私和安全问题,并且需要改进使用门户的指南。绝大多数用户(719/804,89.4%)对整体服务感到满意。结论:药房客户对全国患者门户感到满意。它主要用于浏览电子处方和医疗记录。总的来说,服务的可用性很好。但是,用户需要更好地了解数据隐私和安全问题,并且需要改进使用门户的指南。绝大多数用户(719/804,89.4%)对整体服务感到满意。结论:药房客户对全国患者门户感到满意。它主要用于浏览电子处方和医疗记录。总的来说,服务的可用性很好。但是,用户需要更好地了解数据隐私和安全问题,并且需要改进使用门户的指南。

这只是摘要。阅读 JMIR 网站上的完整文章。JMIR 是互联网时代电子健康和医疗保健领域领先的开放获取期刊。
更新日期:2021-07-16
down
wechat
bug