This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate, average daily rate (ADR) and revenues per available room (RevPAR). These capabilities can generate income, enabling hotels to adapt as quickly as possible to the changing environment. Findings show a significant relationship between HRM, QM and sustainability. The relationship between QM and hotel performance and between sustainability and hotel performance is fully mediated by the differentiation competitive advantage. Our results represent an advance in hotel theory and management because they integrate HRM, QM and sustainability, and show their ability to be a source of competitive advantage and profitability.

本研究探讨了三种动态能力及其对酒店绩效的影响之间的关系。具体而言，我们研究了人力资源管理 (HRM)、质量管理 (QM) 和可持续性之间的关系。此外，我们分析了 QM 和可持续性如何解释以入住率、平均每日房价 (ADR) 和每间可用客房收入 (RevPAR) 衡量的酒店绩效。这些能力可以产生收入，使酒店能够尽快适应不断变化的环境。调查结果显示 HRM、QM 和可持续性之间存在显着关系。质量管理与酒店绩效之间以及可持续性与酒店绩效之间的关系完全由差异化竞争优势介导。