ABSTRACT

This paper considers Enterprise Information Systems functional architecture and carries out review of AI applications integrated in Customer Relationship Management, Supply Chain Management, Inventory and logistics, Production Planning and Scheduling, Finance and accounting, Product Lifecycle Management and Human Resources, with special attention to the manufacturing enterprises. Enhanced capabilities are identified and proposed as AI services. AI-enablement implements improved decision-making or automation by using Machine Learning models or logic-based systems. It is a process of the enterprise transformation leading to the convergence of the four major disruptive technologies, namely Industrial Internet of Things, Agent-based Distributed Systems, Cloud Computing and Artificial Intelligence.

摘要

本文考虑企业信息系统的功能架构，并对集成在客户关系管理、供应链管理、库存和物流、生产计划和调度、财务和会计、产品生命周期管理和人力资源中的人工智能应用程序进行审查，特别关注生产企业。增强的能力被识别并提议为人工智能服务。人工智能支持通过使用机器学习模型或基于逻辑的系统来实现改进的决策或自动化。这是一个企业转型的过程，导致工业物联网、基于代理的分布式系统、云计算和人工智能四大颠覆性技术的融合。