The use of technology has increased significantly in public administrations in recent decades and has become the norm rather than the exception. As a result, the acceptance of or resistance to technology by employees plays a crucial role in local digital developments. Few existing theories address the reliable determinants of the use of technology and take into account the cognitive biases of the users. Our study fills this gap by considering the status-quo-bias perspective. We conduct a mixed-methods study of three German municipalities and develop an integrated theoretical model of the employees' resistance to technology. Our results indicate that resistance to technology is best explained by perceived value, sunk costs, switching benefits, and value for citizens. Based on our findings, we derive preliminary recommendations for action and discuss valuable directions for future scientific work. Our study contributes to the understanding of the resistance to technology in public administrations and opens the door to a vivid discourse on the use of technology in multilevel organizations.

近几十年来，公共行政部门对技术的使用显着增加，并已成为常态而不是例外。因此，员工对技术的接受或抵制在当地数字化发展中起着至关重要的作用。现有的理论很少涉及技术使用的可靠决定因素，并考虑到用户的认知偏差。我们的研究通过考虑现状偏见的观点来填补这一空白。我们对三个德国城市进行了混合方法研究，并开发了员工对技术的抵抗力的综合理论模型。我们的研究结果表明，对技术的抵制最好通过感知价值、沉没成本、转换收益和公民价值来解释。根据我们的发现，我们得出初步的行动建议，并讨论未来科学工作的宝贵方向。我们的研究有助于理解公共管理中对技术的抵制，并为在多层次组织中使用技术的生动论述打开了大门。