The coronavirus (COVID-19) pandemic has severely affected the supply chain all over. A major challenge for the supply chain (SC) is to address this disruption risk and bring sustainability to SC. The objective of this paper is to identify the stakeholders' requirements and critical success factors (CSFs) for the sustainability initiative in SC during this pandemic situation. Three potential stakeholders' requirements and a total of 16 critical success factors have been identified by taking inputs from experts and decision-makers. Further, these critical factors are analyzed and ranked based on a hybrid quality function deployment (QFD)-best-worst methodology (BWM). The QFD method has been used to identify the stakeholder’ requirements. And, the BWM has been adopted to prioritize the CSFs. The scientific value of the study is the contribution of the framework model for the sustainable initiatives in the SC during the COVID-19 pandemic outbreak, identification of stakeholders’ requirements and CSFs, and prioritizes these CSFs. The top three most critical success factors are found to be social distancing, emergency logistics systems, and emergency backup facilities. The proposed framework provides a roadmap to operation and supply chain managers to come up with good solutions for sustainability initiatives in the supply chain during and after the pandemic outbreak.

冠状病毒 (COVID-19) 大流行严重影响了整个供应链。供应链 (SC) 面临的一个主要挑战是解决这种中断风险并为供应链带来可持续性。本文的目的是确定利益相关者的要求和关键成功因素 (CSF)，以便在这种大流行情况下实现 SC 的可持续发展计划。通过听取专家和决策者的意见，确定了三个潜在利益相关者的要求和总共 16 个关键成功因素。此外，基于混合质量功能部署 (QFD)-最佳-最差方法 (BWM) 对这些关键因素进行分析和排序。QFD 方法已被用于识别利益相关者的要求。并且，已采用 BWM 来确定 CSF 的优先级。该研究的科学价值是在 COVID-19 大流行期间为 SC 的可持续举措框架模型做出贡献，确定利益相关者的要求和 CSF，并优先考虑这些 CSF。发现前三个最关键的成功因素是社交距离、应急物流系统和应急备用设施。拟议框架为运营和供应链经理提供了路线图，以便在大流行爆发期间和之后为供应链中的可持续发展举措提出良好的解决方案。应急后勤系统和应急后备设施。拟议框架为运营和供应链经理提供了路线图，以便在大流行爆发期间和之后为供应链中的可持续发展举措提出良好的解决方案。应急后勤系统和应急后备设施。拟议框架为运营和供应链经理提供了路线图，以便在大流行爆发期间和之后为供应链中的可持续发展举措提出良好的解决方案。