Purpose

Drawing on a user-centred design perspective, the purpose of this paper is to (i) provide an overview of three contextual user research methods, namely, spatial walkthroughs, experience curve mapping and card sorting, (ii) exemplify their applications in different case studies and (iii) compare the methods according to their contributions for the study of users’ workplace experiences. Previous workplace studies with qualitative approaches mainly rely on methods such as interviews and observations. Although these methods provide rich data, the understanding of office users, their use situations and finding more fitting workplace designs can benefit from deeper user experience insights.

Design/methodology/approach

Three methods and their variants were tested in studies of user experience in flexible offices: spatial walkthroughs, experience curve mapping and card sorting. The methods were tested during workshops and interviews in four case studies with a total of 114 participants.

Findings

Spatial walkthroughs were more immersive and provided the most insights on the actual context with respect to spatial design qualities, while experience curve mapping enabled understanding the temporal aspects of the user experience and card sorting enabled exploring user experiences with respect to predetermined spatial qualities and contextual aspects.

Originality/value

Spatial walkthroughs, experience curve mapping and card sorting methods have not previously been applied in workplace studies. They facilitate dialogue, participation and user involvement and provide insights for making evidence-based recommendations for designing or redesigning office environments that fit users’ needs and preferences.

中文翻译：

---

在工作场所研究中获取用户体验洞察力的方法：空间演练、体验曲线映射和卡片分类

目的

本文从以用户为中心的设计视角出发，旨在 (i) 概述三种情境用户研究方法，即空间漫游、体验曲线映射和卡片分类，(ii) 举例说明它们在不同案例中的应用研究和 (iii) 根据它们对用户工作场所体验研究的贡献来比较这些方法。以前采用定性方法的工作场所研究主要依靠访谈和观察等方法。尽管这些方法提供了丰富的数据，但了解办公室用户、他们的使用情况并找到更合适的工作场所设计可以从更深入的用户体验洞察中受益。

设计/方法/方法

在灵活办公室的用户体验研究中测试了三种方法及其变体：空间漫游、体验曲线映射和卡片分类。这些方法在四个案例研究的研讨会和访谈中进行了测试，共有 114 名参与者。

发现

空间演练更加身临其境，并在空间设计质量方面提供了对实际环境的最大洞察力，而体验曲线映射能够理解用户体验的时间方面，而卡片分类能够探索用户在预定空间质量和环境方面的体验.

原创性/价值

空间演练、经验曲线映射和卡片分类方法以前没有应用于工作场所研究。它们促进对话、参与和用户参与，并为设计或重新设计适合用户需求和偏好的办公环境提供基于证据的建议。