Purpose

This paper aims to explore how users respond to office design through their use of space. Intentions for how office spaces should be used can be not only understood as sociomaterial scripts that are inscribed into the architecture by designers but also communicated through organisational change processes. The paper elaborates on how users de-script office spaces, that is, how they respond to these scripts through use.

Design/methodology/approach

The paper draws on a case study of an office design intervention in a public organisation. Taking a sociomaterial approach, the paper uses the concepts of scripting and de-scripting to analyse the data.

Findings

The findings show that users subscribe to, repair, resist or re-script design scripts. This suggests that users can enact agency in use through creative acts of appropriation. Further, both materiality and user participation play equivocal roles in user responses.

Research limitations/implications

The paper is based on a single case study where the design process was studied retrospectively. The case is regarded as typical of contemporary office design processes, but more studies that follow projects from design into use are needed.

Practical implications

This suggests that design solutions should be better adapted to the work practices instead of applying generic concepts to specific situations and that design and use should be understood as overlapping processes.

Originality/value

The originality of this study lies in linking aspects of the design process with user responses and in taking a sociomaterial approach to examine design and use.

中文翻译：

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去脚本化办公室设计：探索使用中的设计意图

目的

本文旨在探讨用户如何通过使用空间来响应办公室设计。如何使用办公空间的意图不仅可以被理解为设计师铭刻在建筑中的社会材料脚本，还可以通过组织变革过程进行交流。论文详细阐述了用户如何对办公空间进行去脚本化，即他们如何通过使用来响应这些脚本。

设计/方法/方法

本文借鉴了公共组织中办公室设计干预的案例研究。本文采用社会物质方法，使用脚本和解脚本的概念来分析数据。

发现

调查结果表明，用户订阅、修复、抵制或重新编写设计脚本。这表明用户可以通过创造性的挪用行为来制定使用中的代理权。此外，重要性和用户参与在用户响应中都扮演着模棱两可的角色。

研究限制/影响

该论文基于对设计过程进行回顾性研究的单个案例研究。该案例被认为是当代办公室设计过程的典型案例，但还需要更多的研究来跟踪项目从设计到使用的过程。

实际影响

这表明设计解决方案应该更好地适应工作实践，而不是将通用概念应用于特定情况，并且设计和使用应该被理解为重叠过程。

原创性/价值

这项研究的独创性在于将设计过程的各个方面与用户反应联系起来，并采用社会材料方法来检查设计和使用。