ABSTRACT

This paper intends to empirically establish the supply chain design dimensions that influence the ability of retailers in South Africa’s fast-moving consumer goods (FMCG) industry to perform effectively with resilience. It further examines the extent of supply chain design dimensions impacting the variance on resilience in this industry. The study surveyed managers and supervisors of major South African supermarkets within the FMCG industry and employed univariate and multivariate methods to analyze the data collected. The paper established that technology advancement, economic influence, environmental changes, desired supply chain outcomes, and transport networks are the supply chain design dimensions with the most impact on the capability of the retail industry to perform efficiently and effectively with resilience. Furthermore, the paper revealed that transport networks, as an integral part of retail industry, impact the most on the variance of resilience for product availability. The findings imply that, despite the susceptibility to external and internal disruptions, performance and operations with resilience resonate with proper investments in technology, the available capacity under turbulent economic behavior, and a transport network for better customer experience. The paper further acknowledges the disruptive environmental changes, desired supply chain outcomes, and the need for a supply chain design for resilience in the retail industry.

摘要

本文旨在实证地建立影响南非快速消费品 (FMCG) 行业零售商以弹性方式有效执行的能力的供应链设计维度。它进一步检查了影响该行业弹性变化的供应链设计维度的程度。该研究调查了快速消费品行业内主要南非超市的经理和主管，并采用单变量和多变量方法来分析收集到的数据。该论文确定，技术进步、经济影响、环境变化、预期的供应链结果和运输网络是对零售业高效和有效地执行弹性的能力影响最大的供应链设计维度。此外，该论文显示，运输网络作为零售业的一个组成部分，对产品可用性的弹性变化影响最大。调查结果表明，尽管易受外部和内部中断的影响，但具有弹性的性能和运营与适当的技术投资、动荡经济行为下的可用容量以及提供更好客户体验的运输网络产生共鸣。该论文进一步承认了破坏性的环境变化、理想的供应链结果，以及对零售行业弹性供应链设计的需求。具有弹性的性能和运营与适当的技术投资、动荡经济行为下的可用容量以及提供更好客户体验的运输网络产生共鸣。该论文进一步承认了破坏性的环境变化、理想的供应链结果，以及对零售行业弹性供应链设计的需求。具有弹性的性能和运营与适当的技术投资、动荡经济行为下的可用容量以及提供更好客户体验的运输网络产生共鸣。该论文进一步承认了破坏性的环境变化、理想的供应链结果，以及对零售行业弹性供应链设计的需求。