Journal of General Management ( IF 1.2 ) Pub Date : 2021-06-30 , DOI: 10.1177/0306307021990277 Ziqi Liao 1 , Xinping Shi 1 , Man Hei Yee 1
This article aims at examining key determinants and implications of enterprise e-banking satisfaction and continuance in business operations. The empirical results unveil that firms’ satisfaction significantly mediates the effects of trustworthiness, utilitarian value, and usability on firms’ continuance intention to use enterprise e-banking services. The empirical results also suggest that it is fundamental for commercial banks to provide trustworthy and reliable enterprise e-banking services that can efficiently and effectively facilitate firms in different industries to perform banking works and transactions online. The present study makes important contributions to research and practice. The empirically grounded findings enrich the theoretical understanding of the implementation of enterprise e-banking systems and services in business operations and provide managerial insights for the development and enhancement of digital banking and financial services.
中文翻译:
企业电子银行业务经营满意度及持续性
本文旨在研究企业电子银行业务满意度和持续性的关键决定因素和影响。实证结果表明,企业满意度显着介导了可信度、功利价值和可用性对企业继续使用企业电子银行服务的意愿的影响。实证结果还表明,商业银行必须提供值得信赖和可靠的企业电子银行服务,以高效、有效地促进不同行业的企业在线开展银行业务和交易。本研究对研究和实践做出了重要贡献。