Sustainable Farming requires up-to-date advice on crop diseases, patterns, and adequate prevention actions to face developing circumstances. Currently, in developing countries like Egypt, farmers’ access to such information is extremely limited due to the agriculture support being either not available, inconsistent, or unreliable. The presented Cloud-based Complaints Management and Decision Support System for Sustainable Farming in Egypt, named as AgroSupportAnalytics, aims to resolve the problem of both the lack of support and advice for farmers, and the inconsistencies in doing so by current manual approach provided by agricultural experts. Key contribution is the development of an automated complaint management and decision support strategy, on the basis of extensive research on requirement analysis tailored for Egypt. The solution is grounded on the application of knowledge discovery and analysis on agricultural data and farmers’ complaints, deployed on a Cloud platform, to provide farming stakeholders in Egypt with timely and suitable support. This paper presents the overall system architectural framework along with the information and storage services, which have been based on the requirements specifications phases of the project along with the historical data sets of past 10 year of farmers complaints and enquiries in Egypt.