This study aims to provide a deeper understanding of the relationship between the discretion of street-level bureaucrats and their willingness to implement as well as between discretion and client meaningfulness by testing street-level bureaucrat theory in a different context. The effect of discretion on willingness to implement and client meaningfulness may differ due to perceived supervisory support. Data from 241 bureaucrats (labor inspectors) in the Malaysian Ministry of Human Resources indicated that discretion significantly influences bureaucrats’ willingness to implement and client meaningfulness. Critically, the moderating role of perceived supervisory support augmented only the positive impact of discretion on client meaningfulness; for example, this relationship is more significant among bureaucrats who perceive high supervisory support. This study sheds new light on the notable role of supervisory support in ensuring that discretion enhances client meaningfulness and willingness to implement.

中文翻译：

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对基层官僚的自由裁量权和监督支持的调节作用的考察：来自现场的证据

本研究旨在通过在不同背景下测试街头官僚理论，更深入地了解街头官僚的自由裁量权与其实施意愿之间的关系，以及自由裁量权与客户意义之间的关系。由于感知到的监管支持，自由裁量权对实施意愿和客户意义的影响可能会有所不同。来自马来西亚人力资源部 241 名官僚（劳动监察员）的数据表明，自由裁量权显着影响官僚的实施意愿和客户意义。至关重要的是，感知监督支持的调节作用仅增强了自由裁量权对客户意义的积极影响；例如，这种关系在认为受到高度监督支持的官僚中更为显着。