This article examines the user’s first experience with a new software application called the user onboarding process. In addition, we conducted a series of usability experiments with 18 participants, which were supported by eye tracking technology, to explore the effectiveness of different user onboarding solutions, exemplified by the newest version of Paint. We also explored users’ feedback on onboarding solutions in a series of interviews. The results showed that user onboarding solutions are generally effective, making it worthwhile for computer software companies to provide them to support new users’ activity as well as to increase the value of their products.

本文考察了用户首次使用称为用户入职流程的新软件应用程序的体验。此外，我们在眼动追踪技术的支持下，对 18 名参与者进行了一系列可用性实验，以探索不同用户引导解决方案的有效性，以最新版本的 Paint 为例。我们还在一系列采访中探讨了用户对入职解决方案的反馈。结果表明，用户引导解决方案通常是有效的，这使得计算机软件公司值得提供它们来支持新用户的活动并增加其产品的价值。