Economic growth, proliferation, and globalization of economic and trade policies have resulted in the rapid growth and development of e-commerce and e-business across different application domains. However, with this growing demand for e-business, there is also a significant need to develop stable business mapping models that can support the successful and sustained operation of e-business. As their complexity of running e-business increases, there is an equal demand to increase the employees' capability at work and meet the growing demands and evolving changes. It is mandatory to keep the employees motivated and in a good emotional state of mind to achieve quality work. At the same time, it is also highly essential to study the emotional intelligence and mind frame of the management and leaders and explore possible means to foster creative and innovative ideas that create a healthy atmosphere. Also, it is equally important to understand the significant need of customers to whom the e-business caters to. Studying the emotional intelligence part from the customer perspective is also highly needed for ensuring the growth, development, and important innovations in the e-business model. This work is motivated towards developing a Category Theory model that concentrates on understanding the emotional intelligence of managers and leaders and mapping them towards customer emotional intelligence so that the gaps and expectations can be narrowed down using emotional intelligence.

经济增长、扩散和经贸政策全球化，导致电子商务和电子商务在不同应用领域的快速增长和发展。然而，随着对电子商务的需求不断增长，也迫切需要开发稳定的业务映射模型，以支持电子商务的成功和持续运营。随着他们经营电子商务的复杂性增加，同样需要提高员工的工作能力，满足不断增长的需求和不断变化的变化。必须保持员工的积极性和良好的情绪状态，以实现高质量的工作。同时，研究管理层和领导者的情商和思维框架，探索可能的方法来培养创造健康氛围的创造性和创新思想也是非常必要的。此外，了解电子商务所迎合的客户的重要需求也同样重要。从客户的角度研究情商部分也是确保电子商务模式的增长、发展和重要创新的必要条件。这项工作的目的是开发一个类别理论模型，该模型专注于理解经理和领导者的情商并将其映射到客户情商，以便可以使用情商缩小差距和期望。了解电子商务所迎合的客户的重要需求同样重要。从客户的角度研究情商部分也是确保电子商务模式的增长、发展和重要创新的必要条件。这项工作的目的是开发一个类别理论模型，该模型专注于理解经理和领导者的情商并将其映射到客户情商，以便可以使用情商缩小差距和期望。了解电子商务所迎合的客户的重要需求同样重要。从客户的角度研究情商部分也是确保电子商务模式的增长、发展和重要创新的必要条件。这项工作的目的是开发一个类别理论模型，该模型专注于理解经理和领导者的情商并将其映射到客户情商，以便可以使用情商缩小差距和期望。以及电子商务模式的重要创新。这项工作的目的是开发一个类别理论模型，该模型专注于理解经理和领导者的情商并将其映射到客户情商，以便可以使用情商缩小差距和期望。以及电子商务模式的重要创新。这项工作的目的是开发一个类别理论模型，该模型专注于理解经理和领导者的情商并将其映射到客户情商，以便可以使用情商缩小差距和期望。