Challenges faced by health systems have become increasingly complex, and expanding the range of methodological options available via interdisciplinary collaboration is important to enable researchers to address them. As complexity increases, it can be more difficult to ensure solutions remain patient-centered. Human-centered design is an approach that focuses on engaging with and understanding the needs of all services users while retaining a systems perspective. Therefore, design professionals skilled in these approaches are increasingly collaborating within health systems in pharmacy and health research teams. This methodological paper considers the potential contribution of human-centered design approaches to optimising development, implementation, and sustainability of patient-centered interventions in pharmacy and health services research. It provides an overview of human-centered design principles and their application, and outlines the emerging roles of design professionals in pharmacy and health services research. It focuses on three key human-centered design methods that can most readily be used by pharmacy and health services researchers. Journey mapping, prototyping, and user testing are discussed in detail. Journey mapping enables holistic visualisation of patient experience from practical and emotional perspectives. It may be used to visualize current practice or model potential future services, and can be informed by quantitative and qualitative data derived from both primary and secondary research. Prototyping facilitates exploration of interventions such as new services quickly and at low-cost. Health services researchers can utilize prototypes for services, processes, experiences, physical objects, environments, spaces, or digital tools for example. Formative evaluation and user testing supports rapid iteration of prototypes to ensure that they meet patient and healthcare professional needs. Finally, challenges with interdisciplinary collaboration and strategies to maximize the potential of using human-centered design approaches in pharmacy and health services research to address complex challenges, enhance practice and deliver benefits for service users, patients, and health systems are discussed.

卫生系统面临的挑战变得越来越复杂，通过跨学科合作扩大可用的方法选择范围对于使研究人员能够解决这些挑战非常重要。随着复杂性的增加，确保解决方案始终以患者为中心变得更加困难。以人为本的设计是一种专注于参与和理解所有服务用户的需求，同时保留系统视角的方法。因此，精通这些方法的设计专业人员越来越多地在卫生系统内的药学和卫生研究团队中进行合作。本方法论论文考虑了以人为本的设计方法对优化药学和卫生服务研究中以患者为中心的干预措施的开发、实施和可持续性的潜在贡献。它概述了以人为本的设计原则及其应用，并概述了设计专业人员在药学和健康服务研究中的新兴角色。它侧重于三个关键的以人为本的设计方法，最容易被药学和健康服务研究人员使用。详细讨论了旅程映射、原型设计和用户测试。旅程地图可以从实际和情感角度对患者体验进行整体可视化。它可用于可视化当前的实践或模拟潜在的未来服务，并且可以通过来自初级和次级研究的定量和定性数据提供信息。原型设计有助于快速、低成本地探索新服务等干预措施。卫生服务研究人员可以将原型用于服务、流程、例如，体验、物理对象、环境、空间或数字工具。形成性评估和用户测试支持原型的快速迭代，以确保它们满足患者和医疗保健专业人士的需求。最后，讨论了跨学科合作和策略的挑战，以最大限度地发挥在药学和卫生服务研究中使用以人为本的设计方法的潜力，以应对复杂的挑战，加强实践并为服务用户、患者和卫生系统带来好处。