ABSTRACT

Many democracies face breaches of communication between citizens and political representatives, resulting in low engagement in political decision-making and public consultations. Gamification strategies can be implemented to generate constructive relationships and increase citizens’ motivation and participation by including positive experiences like achievements. This document contains a literature review of the gamification topic, providing a conceptual background, and presenting a selection and analysis of the applications to e-government services. The study characterises gamification element usage and highlights the need for a standardised methodology during element selection. Three research gaps were identified, with a potential impact on future studies and e-government applications.

摘要

许多民主国家面临公民与政治代表之间沟通不畅的问题，导致政治决策和公众协商参与度低。可以实施游戏化策略，通过包括成就等积极体验来建立建设性关系并提高公民的积极性和参与度。本文档包含对游戏化主题的文献综述，提供概念背景，并展示了对电子政务服务应用程序的选择和分析。该研究描述了游戏化元素的使用，并强调了在元素选择过程中对标准化方法的需求。确定了三个研究空白，对未来的研究和电子政务应用具有潜在影响。