IMPACT

The digital transformation of public administration is expected to fundamentally reshape the institutional setting of local service delivery, administration, and governance in Europe. Against this background, it is a cause for concern and criticism that the actual state of implementation, the impacts, and the hurdles faced at the local level of government have only scarcely been studied in public administration. The results of this study reveal several unintended and negative impacts of digital government reforms on public employees and citizens. This article provides policy-makers and managers with guiding principles for the implementation of digital change in organizations.

影响

公共行政的数字化转型有望从根本上重塑欧洲地方服务提供、行政和治理的制度环境。在此背景下，公共行政领域很少研究地方政府的实际实施情况、影响和面临的障碍，这是一个令人担忧和批评的问题。这项研究的结果揭示了数字政府改革对公职人员和公民的一些意想不到的负面影响。本文为政策制定者和管理者提供了在组织中实施数字化变革的指导原则。