The triple bottom line of sustainability has been the foundation to assess the overall performance of organizations in the hospitality sector. Family businesses are operating in a very competitive environment, and their practices are heavily scrutinised by stakeholders. This paper considers the value of action research in the field of family businesses in the hospitality sector through the prism of organizational learning. The focus of the research is to understand how a Scottish family business learns and implements corporate social responsibility and sustainability practices and how they embed the practices in their activities in a bed and breakfast. The family business used in this research is based in Paisley, Scotland. The use of action research enabled this research to follow a recurring spiral learning process of diagnosing, planning, acting, and evaluating to achieve organizational learning. The action learning contributed to re-thinking the communication between actors involved in the Scottish hospitality sector and family businesses to open a dialogue and produce norms and to contribute to knowledge about a new small-business social responsibility orbital framework.

中文翻译：

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酒店家族企业的企业社会责任和可持续性

可持续性的三重底线一直是评估酒店业组织整体绩效的基础。家族企业在竞争非常激烈的环境中运营，他们的做法受到利益相关者的严格审查。本文通过组织学习的棱镜考虑了酒店业家族企业领域行动研究的价值。研究的重点是了解苏格兰家族企业如何学习和实施企业社会责任和可持续发展实践，以及他们如何将这些实践融入到住宿加早餐的活动中。本研究中使用的家族企业位于苏格兰佩斯利。行动研究的使用使这项研究能够遵循诊断、计划、行动和评估以实现组织学习。行动学习有助于重新思考参与苏格兰酒店业和家族企业的参与者之间的沟通，以开启对话并制定规范，并有助于了解新的小型企业社会责任轨道框架。