ABSTRACT

The COVID-19 pandemic required an agile and quick transformation of services in university libraries in the wake of government health directives. As an evidence-based library, engaging in the collection of evidence and reflective practice was a natural extension of the pandemic response. Once the critical response period had passed, staff at the University of Southern Queensland set about capturing the Library’s pandemic response within the wider context of society, government, and university activities in the form of a timeline. The timeline served to document actions taken in a time of crisis, recognise the staff workload involved, acknowledge the milestones achieved, and identify new performance measures to evaluate the impact of COVID-safe services This article offers a lived experience of how a university library can apply an evidence-based practice approach to inform decisions and drive improvements to service delivery. The timeline activity was not just about documenting what the Library did and when. It generated a source of evidence which has proved to be a useful tool in planning the return to campus activities and informing decision making about ‘COVID normal’ service models.

摘要

在政府卫生指令之后，COVID-19 大流行需要对大学图书馆的服务进行敏捷和快速的转变。作为一个循证图书馆，参与证据收集和反思实践是应对大流行病的自然延伸。关键响应期过后，南昆士兰大学的工作人员开始以时间表的形式在更广泛的社会、政府和大学活动背景下捕捉图书馆的大流行响应。时间表用于记录在危机时期采取的行动，确认所涉及的工作人员工作量，确认所取得的里程碑，并确定新的绩效衡量标准以评估 COVID 安全服务的影响 本文提供了大学图书馆如何应用循证实践方法来为决策提供信息并推动改进服务交付的生动体验。时间线活动不仅仅是记录图书馆的工作和时间。它产生了一个证据来源，已被证明是规划重返校园活动和为有关“COVID 正常”服务模式的决策提供信息的有用工具。