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The bright side of work-related deviant behavior for hotel employees themselves: Impacts on recovery level and work engagement
Tourism Management ( IF 10.9 ) Pub Date : 2021-06-22 , DOI: 10.1016/j.tourman.2021.104375
Jigang Fan , Meng Zhang , Xiaolong Wei , Dogan Gursoy , Xiucai Zhang

This study examines the immediate positive benefits of work-related deviant behavior on hotel employees’ recovery level and work engagement leveraging conservation of resources (COR) theory as an overarching framework. Using a two-wave daily diary approach, data from 74 hotel employees over 10 consecutive workdays were collected to examine potential immediate benign effects of work-related deviant behavior and whether moral identity can intensify or mitigate the positive consequences of this behavior. Findings suggest that work-related deviant behavior exerts an immediate positive influence on recovery level. Moreover, conducting work-related deviant behavior has a positive indirect effect on work engagement via recovery level. Additionally, the observed effects are moderated by moral identity, such that these effects become stronger among employees with low (vs. high) moral identity. We further interviewed 17 hotel employees to supplement our quantitative results. Implications and limitations of the study are discussed.



中文翻译:

酒店员工自身与工作相关的越轨行为的光明面:对恢复水平和工作投入的影响

本研究利用资源保护 (COR) 理论作为总体框架,研究了与工作相关的越轨行为对酒店员工恢复水平和工作投入的直接积极好处。使用两波每日日记方法,收集了 74 名酒店员工连续 10 个工作日的数据,以检查与工作相关的越轨行为的潜在直接良性影响,以及道德认同是否可以加强或减轻这种行为的积极后果。研究结果表明,与工作相关的越轨行为对恢复水平产生直接的积极影响。此外,进行与工作相关的越轨行为通过恢复水平对工作投入产生积极的间接影响。此外,观察到的影响受到道德认同的调节,这样,这些影响在具有低(与高)道德认同的员工中变得更强。我们进一步采访了 17 名酒店员工,以补充我们的定量结果。讨论了该研究的意义和局限性。

更新日期:2021-06-23
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