Abstract

This paper aims to present and analyze the transitions in operational activities and the performance of a Project Management Office (PMO) in a technology-based company through a longitudinal case study. The paper discusses functions, tensions, success factors, indicators, and performance and how they drive the major changes faced by the PMO. The results demonstrated that political tensions, more than performance, explained PMO changes. Tensions are originated from both requirements from project stakeholders that were not addressed and success itself, meaning that stakeholder dispute for capitalizing on the success’s honors and benefits. Issues about centralization, project performance, and focus on stakeholders’ demands seem to be central for designing the role and functions of project management offices in the studied high-technology company. In the end, a theoretical framework presents the results of the case study in terms of factors influencing PMO transitions.

摘要

本文旨在通过纵向案例研究来介绍和分析一家技术型公司中运营活动的转变和项目管理办公室 (PMO) 的绩效。本文讨论了职能、紧张关系、成功因素、指标和绩效，以及它们如何推动 PMO 面临的重大变化。结果表明，政治紧张局势比绩效更能解释 PMO 的变化。紧张源于项目利益相关者的未得到解决的需求和成功本身，这意味着利益相关者为利用成功的荣誉和利益而发生争执。关于集中化、项目绩效和关注利益相关者需求的问题似乎是设计所研究高科技公司项目管理办公室角色和功能的核心。