This case examines a large technology firm, anonymized as TECHSERV, as they plan, manage, and implement robotics process automation. The organization was seeking ways in which to improve efficiency, effectiveness, and productivity through technology management. Robotics process automation was strategically deployed to automate their business processes. Although many benefits are associated with robotics process automation, the details of how it can be implemented successfully into existing infrastructure are not well known. This teaching case focuses on problems with how to automate processes in two locations and deals also with the resources and tools and techniques related to project execution. In addition, the case also points to future issues and challenges related to robotics process automation, cognitive tools, and blockchain integration. Students, researchers, and practitioners will obtain an understanding of the benefits and project activities required for robotics process automation and learn how to anticipate future issues and challenges including how to leverage the current implementation into future intelligent automation initiatives.

中文翻译：

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TECHSERV 的机器人过程自动化：实施案例研究

本案例考察了一家匿名为 TECHSERV 的大型技术公司，他们计划、管理和实施机器人流程自动化。该组织正在寻求通过技术管理来提高效率、有效性和生产力的方法。机器人流程自动化被战略性地部署来自动化他们的业务流程。尽管机器人过程自动化有很多好处，但如何将其成功实施到现有基础设施中的细节尚不清楚。该教学案例侧重于如何在两个地点实现流程自动化的问题，还涉及与项目执行相关的资源、工具和技术。此外，该案例还指出了与机器人流程自动化、认知工具和区块链集成相关的未来问题和挑战。