Purpose

This paper aims to highlight the roles of sudden change and social disruption in the disaster landscape that shapes the environment of tourism destinations when hazards intersect with human systems.

Design/methodology/approach

This paper draws on the social science literature on disasters and crises. To this end, this paper provides an overview of the role abrupt changes have in transforming the tourism and hospitality industries.

Findings

This paper serves as a call to seek bold solutions that bring about industry best practices while fostering local community stakeholders in a more integrated way to build a more resilient future.

Originality/value

The disaster landscape provides opportunities to advance new structures, norms, cultural beliefs and collaborations that can foster resilience. This paper highlights the need to integrate resilience in the form of disaster management, recovery and organizational continuity strategies in the post-COVID-19 hospitality and tourism industries.

中文翻译：

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随着一场危机让位于危机，灾难中出现了突然的新现实

目的

本文旨在强调当灾害与人类系统相交时，突然变化和社会破坏在塑造旅游目的地环境的灾害景观中的作用。

设计/方法/方法

本文借鉴了有关灾难和危机的社会科学文献。为此，本文概述了突然变化在旅游和酒店业转型中的作用。

发现

本文呼吁寻求大胆的解决方案，带来行业最佳实践，同时以更综合的方式培养当地社区利益相关者，以建立更具弹性的未来。

原创性/价值

灾难环境为推进新的结构、规范、文化信仰和合作提供了机会，以促进复原力。本文强调了在 COVID-19 后的酒店和旅游业中以灾难管理、恢复和组织连续性战略的形式整合弹性的必要性。