Purpose

This study aims to investigate the aspects of perceived quality differences that influence student satisfaction when the mode of learning is changed from the traditional classroom to online distance learning because of the COVID-19 pandemic.

Design/methodology/approach

This study used an online survey for data collection by distributing online questionnaires to students at a private university in Indonesia. Convenience sampling was applied as the sample method. A total of 253 valid questionnaires were acquired, and all items were recorded on the seven-point comparative scale. Exploratory factor analysis was adopted to identify the dimensions of perceived quality. Then, multiple regression analysis was used to examine the impacts of these dimensions on student satisfaction.

Findings

Four dimensions of perceived quality differences were identified, namely, the perceived quality of the campus facilities, learning process, teaching staff and administrative staff. Regression analysis results proved that the perceived differences in the quality dimensions between the traditional classroom and online distance learning had positive and significant effects on student satisfaction.

Research limitations/implications

As a result of using a convenient sample, this study exhibited a limited sample and context. Therefore, the generalizability of these findings is limited. Future research can use a stratified sample with more diverse categories of respondents.

Practical implications

The findings of this study will help universities that plan to change the mode of learning from traditional classroom to online distance learning. Higher education institutions can gain a deep understanding of these perceived quality attributes that have significant impacts on student satisfaction.

Originality/value

To the author’s best knowledge, this study is the first to address the effect of changing modes of learning from traditional classroom to online distance learning because of the COVID-19 pandemic on student satisfaction in the Indonesian context.

中文翻译：

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传统课堂和在线远程学习之间感知质量差异对学生满意度的影响：来自印度尼西亚 COVID-19 大流行的证据

目的

本研究旨在调查当学习模式因 COVID-19 大流行而从传统课堂改为在线远程学习时，影响学生满意度的感知质量差异的各个方面。

设计/方法/方法

本研究通过向印度尼西亚一所私立大学的学生分发在线问卷，使用在线调查进行数据收集。抽样方法采用方便抽样。共收回有效问卷253份，所有项目均采用七点比较量表记录。采用探索性因素分析来确定感知质量的维度。然后，使用多元回归分析来检验这些维度对学生满意度的影响。

发现

确定了感知质量差异的四个维度，即校园设施、学习过程、教学人员和行政人员的感知质量。回归分析结果证明，传统课堂与在线远程学习在质量维度上的感知差异对学生满意度具有积极且显着的影响。

研究限制/影响

由于使用方便的样本，本研究展示了有限的样本和背景。因此，这些发现的普遍性是有限的。未来的研究可以使用包含更多不同类别受访者的分层样本。

实际影响

这项研究的结果将有助于计划将学习模式从传统课堂转变为在线远程学习的大学。高等教育机构可以深入了解这些对学生满意度产生重大影响的感知质量属性。

原创性/价值

据作者所知，这项研究是第一个解决由于 COVID-19 大流行而导致从传统课堂到在线远程学习的学习模式改变对印度尼西亚背景下学生满意度的影响的研究。