During the onset of the COVID-19 pandemic, child welfare case managers faced contradictions in their responsibility to make regular in-person contact with children and families to promote safety, permanency, and well-being while following public health directives to avoid social contact in order to curb COVID-19 infections. In response, federal guidance was issued regarding the use of technology to maintain mandated contacts with children in foster care. States had to make decisions about how to handle other contact types. This study reviewed documentation of state child welfare agency practices regarding face-to-face contact between case managers and child-welfare involved families between March 2020 and May 2020. Using a point-in-time search to obtain publicly accessible documents related to caseworker face-to-face contact and COVID-19, data was located for 49 states and the District of Columbia (n = 50). Documents were analyzed in NVIVO 12 using document analysis. Within the context of face-to-face interactions by child welfare case managers, documents were analyzed in six themes based on the types of services provided to children and families: (1) investigations, (2) family preservation, (3) family team meetings, (4) foster care, (5) adoption, and (6) general child welfare. State decisions about how to manage these contacts varied. In several states case managers were directed to document both virtual and in-person contacts during this time as face-to-face; which may impact future evaluations of child welfare systems during COVID-19. Findings highlight a range of strategies used by state child welfare systems. By reviewing previous practice and hearing what other states are doing, child welfare service agencies have the potential to evaluate appropriately, strengthen their plans and address disparate impacts.

在 COVID-19 大流行爆发期间，儿童福利个案经理在遵守公共卫生指令以避免社会接触的同时，在与儿童和家庭进行定期面对面接触以促进安全、持久性和福祉的责任方面面临矛盾。以遏制 COVID-19 感染。作为回应，发布了关于使用技术与寄养儿童保持强制性联系的联邦指南。各国必须就如何处理其他接触类型做出决定。本研究审查了州儿童福利机构在 2020 年 3 月至 2020 年 5 月期间有关个案经理与儿童福利相关家庭之间面对面接触的实践文件。使用时间点搜索获取与个案工作者面部相关的可公开访问的文件面对面接触和 COVID-19，n = 50)。使用文档分析在 NVIVO 12 中分析文档。在儿童福利案例管理者面对面互动的背景下，根据向儿童和家庭提供的服务类型，对文件进行了六个主题分析：（1）调查，（2）家庭保护，（3）家庭团队会议、(4) 寄养、(5) 收养和 (6) 一般儿童福利。各州关于如何管理这些联系人的决定各不相同。在几个州，案例管理人员被指示在此期间以面对面的形式记录虚拟和面对面的接触；这可能会影响 COVID-19 期间对儿童福利系统的未来评估。调查结果突出了州儿童福利系统使用的一系列策略。通过回顾以前的做法并听取其他州的做法，