Satisfaction and perceptions of the residents towards local management were analysed at a World Heritage site such as the region of Petra, Jordan. Contributing to the context of host-guest interaction at World Heritage sites, we investigated the satisfaction towards local management. Using the Social Exchange Theory and partial least squares-structural equation modelling, a model was built and data from 467 surveyed residents were analysed. The model that we developed in this study represents the relationships between several factors related to the region's characteristics, including involvement in tourism development, participation in local organisation, and resident contact with tourists and community attachment. It was found that these factors play a critical role in the residents' perceptions of the economic, environment and socio-cultural impact of tourism development. Our findings suggest that perceptions strongly affect the satisfaction with local management. Furthermore, this study addresses several practical implications and future studies.

在约旦佩特拉地区等世界遗产地分析了居民对当地管理的满意度和看法。我们对世界遗产地的主人与客人互动的背景做出了贡献，调查了对当地管理的满意度。使用社会交换理论和偏最小二乘-结构方程模型，建立模型并分析来自467名被调查居民的数据。我们在本研究中开发的模型代表了与该地区特征相关的几个因素之间的关系，包括参与旅游发展、参与当地组织、居民与游客的接触和社区依恋。研究发现，这些因素在居民对经济、旅游发展对环境和社会文化的影响。我们的研究结果表明，观念强烈影响对当地管理的满意度。此外，这项研究涉及几个实际意义和未来的研究。