Purpose

This paper aims to provide a framework to guide tourism and hospitality businesses, tourism organizations and their communities to collaboratively develop a proactive, capabilities-based continuity plan for disaster or crisis. The framework provided incorporates the existing research and existing business continuity standards to provide actionable steps building community resilience and disaster preparedness. This plan offers the stakeholders a roadmap to adapt when faced with disaster and persist in the pursuit of a strong tourism and hospitality industry.

Design/methodology/approach

A summary of the key literature is presented alongside international guidance for developing business continuity plans. Incorporating the literature and business continuity standards, this framework offers actionable steps that stakeholders can take to develop preparedness plans for their business, organization and/or community that support disaster resilience for the tourism and hospitality industry.

Findings

The majority of tourism and hospitality businesses are micro-, small- and medium-sized businesses that often lack the capabilities and resources to dedicate to disaster preparedness planning. The available research offers important and meaningful data, yet also finds that businesses fail to plan. The available literature that guides tourism and hospitality businesses to move to action in preparing for disaster is sparse.

Originality/value

This paper brings together theoretical research literature with existing business continuity best practices to create a new framework specifically designed for the tourism and hospitality industry. The result is a practical roadmap to guide stakeholders to build community resilience that benefits tourism and hospitality businesses, tourism organizations and the wider community to build resilience, shorten recovery times and sustain a strong industry/community despite disaster. It will be of value to practitioners, researchers, policymakers and other stakeholders involved in the travel and tourism industry.

中文翻译：

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为酒店和旅游业建立一个主动的、基于能力的连续性框架

目的

本文旨在提供一个框架，以指导旅游和酒店业、旅游组织及其社区合作制定积极的、基于能力的灾难或危机连续性计划。所提供的框架结合了现有的研究和现有的业务连续性标准，以提供可操作的步骤，以建立社区复原力和备灾能力。该计划为利益相关者提供了一个路线图，以在面临灾难时进行适应，并坚持追求强大的旅游和酒店业。

设计/方法/方法

主要文献摘要与制定业务连续性计划的国际指南一起提供。该框架结合了文献和业务连续性标准，提供了可操作的步骤，利益相关者可以采取这些步骤为其业务、组织和/或社区制定准备计划，以支持旅游业和酒店业的抗灾能力。

发现

大多数旅游和酒店企业是微型、中小型企业，通常缺乏专门用于备灾规划的能力和资源。现有研究提供了重要且有意义的数据，但也发现企业未能做好计划。指导旅游和酒店业采取行动以备灾的可用文献很少。

原创性/价值

本文将理论研究文献与现有业务连续性最佳实践相结合，以创建一个专门为旅游和酒店业设计的新框架。结果是指导利益相关者建立社区复原力的实用路线图，使旅游业和酒店业、旅游组织和更广泛的社区受益，以建立复原力、缩短恢复时间并在灾难中维持强大的行业/社区。它将对参与旅行和旅游业的从业者、研究人员、政策制定者和其他利益相关者有价值。