As technology evolves, the needs of users evolve, and Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication provides technical communicators, writing user-facing documentation, and instructors in technical communication a useful, insightful guide for what the future of technical communication could look like. The book succeeds in its purpose of demonstrating the problems facing technical communication and the ways that technical communicators can leverage the knowledge creation generated in user forums to solve those problems.

中文翻译：

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杰森·斯沃茨

随着技术的发展，用户的需求也在不断发展，《Wicked、Incomplete 和 Uncertain: User Support in the Wild 和技术交流的作用》为技术交流人员、编写面向用户的文档和技术交流讲师提供了有用的、有见地的指南技术交流的未来会是什么样子。本书成功地展示了技术传播所面临的问题，以及技术传播者如何利用用户论坛中产生的知识创造来解决这些问题。