ABSTRACT

This paper explores the role of knowledge transfer, hierarchical organisational structure, and trust as important organisational factors that influence knowledge management practices on the quality of healthcare services. Survey data from 151 healthcare employees collected in Montenegro in 2019 was used. Applying hierarchical linear regression, we found a significant and positive relationship between knowledge transfer and quality of healthcare services, and a significant and negative relationship between hierarchical organisational structure and quality of healthcare services. Trust acts as a moderator in the relationship between knowledge transfer and quality of healthcare services and between hierarchical organisational structure and quality of healthcare services. We provide empirical support for the influence of knowledge transfer, hierarchical organisational structure, and trust on the quality of healthcare services provided by Montenegrin healthcare employees. Our results offer theoretical and practical implications derived from this research study.

摘要

本文探讨了知识转移、分层组织结构和信任作为影响知识管理实践对医疗服务质量的重要组织因素的作用。使用了 2019 年在黑山收集的 151 名医疗保健员工的调查数据。应用分层线性回归，我们发现知识转移与医疗保健服务质量之间存在显着的正相关关系，而分层组织结构与医疗保健服务质量之间存在显着的负相关关系。信任在知识转移与医疗保健服务质量之间以及分层组织结构与医疗保健服务质量之间的关系中发挥着调节作用。我们为知识转移的影响提供实证支持，分层的组织结构，以及对黑山医疗保健员工提供的医疗服务质量的信任。我们的结果提供了这项研究的理论和实践意义。