This study takes a processual view of resilience to investigate how tourism organisations utilise dynamic capabilities to develop resilience in a disaster context. A longitudinal qualitative research design was used to gain insights into the process. The study uses on-site observation, secondary documents, and in-depth interviews with representatives from 25 tourism organisations and industry stakeholders across two years to provide a longitudinal understanding of disaster resilience. A dynamic resilience framework is developed based on three dynamic capability steps (sensing, seizing, transforming) and helps to explain how tourism organisations develop resilience elements at each disaster management stage. Two notable contributions include (i) a new resilience element added to the existing list of resilience development, which illustrates disruptive changes of tourism facilitated by transforming dynamic capabilities, and (ii) a trial-and-error process used by tourism organisations to improve decision-making for future disaster events. These help to explain the cyclical nature of resilience building.

本研究从复原力的过程角度来研究旅游组织如何利用动态能力在灾害背景下发展复原力。纵向定性研究设计用于深入了解该过程。该研究使用现场观察、二级文件以及对来自 25 个旅游组织和行业利益相关者的代表进行两年的深入访谈，以提供对灾害复原力的纵向理解。动态复原力框架是基于三个动态能力步骤（感知、捕获、转换）开发的，有助于解释旅游组织如何在每个灾害管理阶段开发复原力要素。两个显着的贡献包括 (i) 在现有的复原力发展清单中添加了一个新的复原力要素，这说明了通过转换动态能力促进了旅游业的破坏性变化，以及 (ii) 旅游组织用来改进未来灾害事件决策的试错过程。这些有助于解释复原力建设的周期性。