Business operations have entered the digital era in which artificial intelligence (AI), machine learning (ML) and blockchain (BKC) have emerged as major disruptive forces. In AI and ML, deep learning is a critical area. In this paper, we aim to investigate how deep learning and BKC together can help improve business operations. We first examine the operations research (OR) literature related to the applications of deep learning for business operations. Then, we discuss the prior studies on using BKC for operations. After that, we explore deep learning’s applications for BKC, BKC’s applications for deep learning as well as how deep learning and BKC have been used together for business operations. Then, we construct a research framework and propose future research directions.

业务运营进入数字时代，人工智能（AI）、机器学习（ML）和区块链（BKC）成为主要的颠覆性力量。在 AI 和 ML 中，深度学习是一个关键领域。在本文中，我们旨在研究深度学习和 BKC 如何共同帮助改善业务运营。我们首先检查与深度学习在业务运营中的应用相关的运筹学 (OR) 文献。然后，我们讨论使用 BKC 进行操作的先前研究。之后，我们探索深度学习在 BKC 中的应用，BKC 在深度学习中的应用以及深度学习和 BKC 如何结合用于业务运营。然后，我们构建了一个研究框架并提出了未来的研究方向。