When school counselors manage an intervention in critical events, they must act both quickly and wisely to manage it effectively, with an eye toward rehabilitation. Such events are traumatic for the children and families in need and may involve, for example, sexual assault, suicide attempts, or domestic abuse. Although it is an irregular occurrence in an individual's life, critical events are part of the daily routine in schools, thereby constituting an ongoing challenge for school counselors. This qualitative research was guided by a postmodern-constructivist approach that focused on the perspectives and experiences of the interviewees, who were licensed and experienced school counselors in Israel. The analysis of the data was thematic and included identifying main themes and conceptualizing them. It is suggested that the uniqueness of case management by school counselors lies in two factors: the large number of clients in each crisis event, in addition to the student and family at the center of the event, and the complex relationship with a large number of professionals whom it is essential to recruit into teams and manage. The findings challenge the existing theory on case management, which does not reflect the complexity of case management by school counselors. The overall goal of this study was to optimize child and youth rehabilitation services and refine the training of school counselors.

当学校辅导员管理对重大事件的干预时，他们必须迅速而明智地采取行动以有效管理它，并着眼于康复。此类事件对有需要的儿童和家庭造成创伤，可能涉及例如性侵犯、自杀未遂或家庭虐待。尽管这是个人生活中不定期发生的事件，但关键事件是学校日常工作的一部分，因此对学校辅导员构成了持续的挑战。这项定性研究以后现代建构主义方法为指导，重点关注受访者的观点和经验，他们在以色列获得许可且经验丰富的学校辅导员。对数据的分析是专题性的，包括确定主要主题并将其概念化。建议学校辅导员个案管理的独特性在于两个因素：每次危机事件中的客户数量众多，除了事件中心的学生和家庭之外，以及与大量危机事件的复杂关系。必须招募到团队中并进行管理的专业人士。研究结果挑战了现有的案例管理理论，该理论并未反映学校辅导员案例管理的复杂性。本研究的总体目标是优化儿童和青少年康复服务并完善学校辅导员的培训。以及与大量专业人士的复杂关系，这些专业人士必须招募到团队中并进行管理。研究结果挑战了现有的案例管理理论，该理论并未反映学校辅导员案例管理的复杂性。本研究的总体目标是优化儿童和青少年康复服务并完善学校辅导员的培训。以及与大量专业人士的复杂关系，这些专业人士必须招募到团队中并进行管理。研究结果挑战了现有的案例管理理论，该理论并未反映学校辅导员案例管理的复杂性。本研究的总体目标是优化儿童和青少年康复服务并完善学校辅导员的培训。