Under a third-party government regime, NPOs are largely funded to implement social policies and have open lines of communication with policy makers. When performing their advocacy role, questions may, however, arise about whether NPOs actually strive for policy change to structurally improve the lives of their clients or rather aim to secure these organizational benefits. Based upon a case study of 6 youth care organizations in Belgium, this article aims to highlight how such NPOs deliberately try to capture, process and translate a wide array of service delivering experiences within their organization. As such, their advocacy practice is constantly nourished by the micro-level of direct interaction with clients and the meso-level of internal debate amongst the NPOs’ staff. Using the peak of the iceberg as a metaphor, we argue it is important to focus on these more ‘invisible’ parts in which the advocacy claims of service delivering NPOs must be anchored.

在第三方政府体制下，非营利组织的资金主要用于实施社会政策，并与政策制定者保持开放的沟通渠道。然而，在发挥其倡导作用时，可能会出现这样的问题，即非营利组织是否真的在努力改变政策以从结构上改善客户的生活，还是旨在确保这些组织利益。基于对比利时 6 个青年护理组织的案例研究，本文旨在强调这些 NPO 如何有意地尝试在其组织内捕捉、处理和转化广泛的服务提供经验。因此，他们的倡导实践不断受到与客户直接互动的微观层面以及 NPO 员工之间的内部辩论的中观层面的滋养。用冰山的顶峰来比喻，