ABSTRACT

This study examines the process of shifting from being a frontline worker to performing a supervisory role, focusing on the challenges faced by new supervisors during this transition. Semi-structured interviews were conducted with 24 supervisors from different practice settings in a large southern city in the US. The phenomenological method was employed in the data analysis. The findings indicate that the most significant challenges included peer-to-supervisor transition, an overwhelming workload, unclear role expectations, and managing seasoned staff. This study recommends further research, leadership training, and more social work supervision courses.

摘要

本研究考察了从一线工作人员转变为执行监督角色的过程，重点关注新主管在此过渡期间面临的挑战。在美国南部的一个大城市，对来自不同实践环境的 24 名主管进行了半结构化访谈。数据分析采用现象学方法。调查结果表明，最重大的挑战包括对等主管的过渡、压倒性的工作量、不明确的角色期望以及管理经验丰富的员工。本研究建议进一步研究、领导力培训和更多的社会工作监督课程。