Given the service sector’s inherent dynamism, organizations ultimately rely on their employees’ and managers’ knowledge, skills, and capabilities to complete tasks for their clients. However, the lack of pragmatic guidance for human resource development (HRD) professionals in the literature on a training-oriented high performance work system (HPWS) for frontline employees (FLE) justifies this study’s systemization of context-specific dimensions and implementation drivers. A systematic review in the period of 2008 to 2018 identified 185 potential articles, which, after a thorough content investigation, resulted in 90 papers that substantiated the proposal of 5 dimensions and 14 drivers for this particular HPWS. This paper’s main scientific contribution is the promotion of a better understanding of the conceptual work on the theme through a structured overview. The systemization of unprecedented dimensions and drivers of a training-oriented HPWS for FLE allows HRD professionals to efficiently plan their initiatives. It constitutes this article’s novelty and central applied contribution.

鉴于服务行业的内在活力，组织最终依靠员工和经理的知识、技能和能力为客户完成任务。然而，在有关面向一线员工 (FLE) 的以培训为导向的高绩效工作系统 (HPWS) 的文献中，缺乏对人力资源开发 (HRD) 专业人员的实用指导，这证明本研究将特定于上下文的维度和实施驱动因素系统化是合理的。2008 年至 2018 年期间的系统审查确定了 185 篇潜在文章，经过彻底的内容调查，产生了 90 篇论文，证实了针对此特定 HPWS 的 5 个维度和 14 个驱动因素的提议。本文的主要科学贡献是通过结构化的概述促进对主题概念性工作的更好理解。面向 FLE 的面向培训的 HPWS 的前所未有的维度和驱动因素的系统化使 HRD 专业人员能够有效地规划他们的计划。它构成了本文的新颖性和中心应用贡献。