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Understanding Privacy Attitudes and Concerns Towards Remote Communications During the COVID-19 Pandemic
arXiv - CS - Computers and Society Pub Date : 2021-06-09 , DOI: arxiv-2106.05227
Pardis Emami-Naeini, Tiona Francisco, Tadayoshi Kohno, Franziska Roesner

Since December 2019, the COVID-19 pandemic has caused people around the world to exercise social distancing, which has led to an abrupt rise in the adoption of remote communications for working, socializing, and learning from home. As remote communications will outlast the pandemic, it is crucial to protect users' security and respect their privacy in this unprecedented setting, and that requires a thorough understanding of their behaviors, attitudes, and concerns toward various aspects of remote communications. To this end, we conducted an online study with 220 worldwide Prolific participants. We found that privacy and security are among the most frequently mentioned factors impacting participants' attitude and comfort level with conferencing tools and meeting locations. Open-ended responses revealed that most participants lacked autonomy when choosing conferencing tools or using microphone/webcam in their remote meetings, which in several cases contradicted their personal privacy and security preferences. Based on our findings, we distill several recommendations on how employers, educators, and tool developers can inform and empower users to make privacy-protective decisions when engaging in remote communications.

中文翻译:

了解在 COVID-19 大流行期间对远程通信的隐私态度和担忧

自 2019 年 12 月以来,COVID-19 大流行已导致世界各地的人们保持社交距离,这导致远程通信用于工作、社交和在家学习的情况突然增加。由于远程通信将比大流行持续时间更长,因此在这种前所未有的环境中保护用户的安全并尊重他们的隐私至关重要,这需要彻底了解他们的行为、态度以及对远程通信各个方面的关注。为此,我们对全球 220 名 Prolific 参与者进行了在线研究。我们发现隐私和安全是影响参与者对会议工具和会议地点的态度和舒适度的最常提及的因素之一。开放式回答表明,大多数参与者在远程会议中选择会议工具或使用麦克风/网络摄像头时缺乏自主权,这在一些情况下与他们的个人隐私和安全偏好相矛盾。根据我们的发现,我们提炼出几项关于雇主、教育工作者和工具开发人员如何在进行远程通信时通知和授权用户做出隐私保护决定的建议。
更新日期:2021-06-10
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