264 wileyonlinelibrary.com/journal/aps Abstract The purpose of this article is to analyze the workplace experience of three groups of professionals at the Chilean National Service for Minors (Servicio Nacional de Menores, SENAME) through the study of the tensions and dilemmas they face in carrying out their roles. This public institution is tasked with protecting and caring for the most vulnerable children and adolescents throughout Chile. By systematically studying the subjective experience of its workers, this article opens perspectives to understand organizational dynamics operating beneath the institutional surface. Among these dynamics, there are identified the isolation and atomization of workplace relationships, the idealization of own role, the lack of emotional and professional support, and persecutory anxieties. In this context, the article describes the main “collective social defenses” that professionals employ to face high levels of anxiety and conflict that the work done in this institution stirs up.

中文翻译：

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人类服务机构中各种专业角色的困境和冲突

264 wileyonlinelibrary.com/journal/aps 摘要 本文的目的是通过研究智利国家未成年人服务处（Servicio Nacional de Menores，SENAME）三组专业人员面临的紧张和困境，分析他们的工作经历在发挥他们的作用时。这个公共机构的任务是保护和照顾智利各地最脆弱的儿童和青少年。通过系统地研究员工的主观体验，本文打开了理解在制度表面下运作的组织动态的视角。在这些动态中，确定了工作关系的孤立和原子化、自己角色的理想化、缺乏情感和专业支持以及迫害性焦虑。在这种情况下，