Purpose

This study presents findings of post-occupancy evaluation (POE), through a performance assessment, on a polyclinic, as a health-care facility, in Saudi Arabia.

Design/methodology/approach

Review of the literature is conducted to identify the recent publications, on conducting POE, and performance indicators (PIs) assessing performance of health-care facilities. This research uses a triangulated approach by adopting several qualitative and quantitative methods, on a case study. The approach comprised conducting investigative walkthrough to assess the case study facility, interviews with group of occupants to assess its satisfaction levels. The findings were presented to a focus group, where a plan of recommendations was raised to improve the performance of the case study facility.

Findings

A total of 24 PIs were identified, and clustered, mainly under: “Thermal comfort”, “Natural lighting”, “Artificial lighting” and others. The case study has proven a satisfactory performance to the evaluated indicators. However, observations of performance snags were identified that formulated conclusions, related to: “Improvements to air temperature performance in summer season”, “Need of control on natural lighting due to glare”, “Accommodating an over demand for car parking spaces”, Need for development of systems dedicated for collection of occupants satisfaction” and “Enhancing circulation”.

Originality/value

There is a gap identified, through the literature review on availability of systematic conduct of POE, especially in health-care facilities. This paper contributes to the body of knowledge and professional practice, as a guiding systematic scheme, for the conduct of POE, which can be followed and expanded upon by future research.

中文翻译：

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医疗机构建筑环境的绩效评估

目的

本研究通过绩效评估在沙特阿拉伯的一家综合诊所（作为医疗保健机构）上展示了入住后评估 (POE) 的结果。

设计/方法/方法

对文献进行审查以确定最近发表的关于执行 POE 和评估医疗保健设施绩效的绩效指标 (PI) 的出版物。本研究通过采用多种定性和定量方法，在案例研究中使用三角方法。该方法包括进行调查性演练以评估案例研究设施，与住户进行面谈以评估其满意度。调查结果提交给了一个焦点小组，在该小组中提出了一项建议计划，以提高案例研究设施的绩效。

发现

共确定并聚类了 24 个 PI，主要在：“热舒适”、“自然照明”、“人工照明”等。案例研究证明了评估指标的令人满意的表现。然而，发现了性能障碍的观察结果，得出的结论涉及：“夏季气温性能的改善”，“由于眩光需要控制自然采光”，“满足对停车位的过度需求”，需要用于开发专门收集居住者满意度的系统”和“增强循环”。

原创性/价值

通过对系统实施 POE 的可用性的文献综述，发现了一个差距，尤其是在医疗机构中。本文有助于知识体系和专业实践，作为指导性系统方案，用于 POE 的实施，可在未来的研究中加以遵循和扩展。