Because of the nature of their mandate, child protection workers (CPWs) are at risk of experiencing physical and psychological forms of aggression at the hands of service users. For this reason, it is important that CPWs receive the support they need to ensure their resilience. This study sought to analyze how CPWs seek, receive, and perceive the support from their supervisors after experiencing service user aggression. Researchers interviewed 30 CPWs at three different time points (less than 1 month after the aggression, and then 2 and 6 months later) to assess how their needs for support evolved over time and how supervisors adapted in response. Researchers identified three dimensions: 1) receiving proactive and urgent care; 2) making sense of the aggression together; and 3) building a relationship of trust. Findings suggest that supervisor support efficacy is greatly influenced by the quality of the supervisor/CPW relationship.

由于其职责的性质，儿童保护工作者 (CPW) 面临着遭受服务使用者身体和心理形式攻击的风险。出于这个原因，CPW 获得所需的支持以确保其恢复能力非常重要。本研究旨在分析 CPW 在经历服务用户攻击后如何寻求、接受和感知来自其主管的支持。研究人员在三个不同的时间点（攻击发生后不到 1 个月，然后是 2 个月和 6 个月后）采访了 30 名 CPW，以评估他们对支持的需求如何随着时间的推移而演变以及主管如何适应应对。研究人员确定了三个维度：1) 接受主动和紧急护理； 2）一起理解侵略；3) 建立信任关系。调查结果表明，主管支持的效力很大程度上受主管/CPW 关系质量的影响。