The current nature of innovation projects, which integrate a growing number of stakeholders, is increasing the complexity and scope of the product development process. The understanding of the complex and synergistic dynamics between the entire set of stakeholders requires well-adapted approaches to deal with this complexity since the early stages of a project. The present paper proposes a new methodology, based on the Kano model and needs trade-off methodology for a multi-stakeholders’ ecosystem during early design stages, enabling to identify and anticipate the needs of an ecosystem of stakeholders. The resulting aggregated Kano matrix enables a holistic vision of the aggregated stakeholders’ needs, and then identify emerging needs of the entire ecosystem. The proposed methodology is illustrated through a case study concerning an innovative project of self-directed learning tool apps for smartphones.

集成越来越多的利益相关者的创新项目的当前性质正在增加产品开发过程的复杂性和范围。从项目的早期阶段开始，对整个利益相关者集之间复杂和协同动态的理解需要适应性强的方法来处理这种复杂性。本文提出了一种新方法，该方法基于 Kano 模型和早期设计阶段多利益相关者生态系统的需求权衡方法，能够识别和预测利益相关者生态系统的需求。由此产生的聚合 Kano 矩阵可以实现对聚合利益相关者需求的整体愿景，然后确定整个生态系统的新兴需求。